Returns and Refunds Policy

This Returns and Refunds Policy explains how returns, exchanges, and refunds are handled for purchases made through the Tasty Tech website. It applies to Tasty Tech T/A Eazy Branch Commodities PTY LTD.

7 Day Return Policy

If you are not satisfied with your purchase, you may return it within 7 days of receipt, subject to the conditions below.

To be eligible for a return, the following conditions must be met:

• The product must be in its original packaging and in the same condition as it was received.
• The return must include all original accessories, attachments, manuals, and packaging.
• Proof of purchase must be provided.

Customers are responsible for the shipping fees associated with returning the product unless the return is due to a manufacturing fault, transit damage, or an error on our part.

How to request a return

To request a return, please contact Tasty Tech using the details on our Contact Us page and include your order number, the reason for the return, and photos where applicable. We will review the request and provide return instructions.

Exchange and Refund Conditions

An exchange may be requested under one of the following conditions:

• The product arrived damaged. Please notify Tasty Tech as soon as possible after delivery and provide photos of the product, packaging, and order details.
• There has been a misrepresentation of the product based on the original product description.
• A manufacturing defect is found.

A refund may be requested under one of the following conditions:

• A manufacturing defect is found within the applicable return or warranty period.
• The product has already been exchanged once but still has a manufacturing defect.
• The product was received significantly later than the estimated delivery timeframe.

Returns and Exchanges May Not Be Accepted in the Following Cases

• The return request is submitted outside the allowed return period.
• The product is returned without all original accessories, attachments, and packaging.
• The product has been damaged through misuse, neglect, external damage, improper installation, or unauthorised modification.
• Proof of purchase cannot be provided.
• The product does not meet the return conditions after assessment.
• Serial numbers, labels, or other identifying marks have been altered or removed.

Refund Processing

Approved refunds are usually processed within 7 to 10 business days after the returned item has been received and inspected. Processing times may also depend on your bank or payment provider.

Approved refunds will be processed to the original payment method where possible, depending on the payment provider or bank processing requirements. Store credit may be offered where agreed with the customer. Refunds are handled in accordance with the Consumer Protection Act.

A 10% handling fee applies only to approved change-of-mind returns of non-defective products. No handling fee applies to faulty, damaged, or incorrectly supplied items, which are handled in accordance with the Consumer Protection Act.

Packaging for Returns

Returned goods should be packaged securely to help prevent damage during return transit. Customers may be responsible for damage caused by inadequate return packaging.