Returns and Refunds Policy

This Returns and Refunds Policy explains how returns, exchanges, and refunds are handled for purchases made through the Tasty Tech website. It applies to Eazybranch Commodities (Pty) Ltd, trading as Tasty Tech (Company Registration No. 2016/284200/07, VAT No. 4060276914).

7 Day Return Policy

If you are not satisfied with your purchase, you may return it within 7 days of receipt, subject to the conditions below.

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase within seven days after receiving the goods, without giving a reason or paying a penalty. You are responsible only for the direct cost of returning the goods. We will refund the payment within 30 days after cancellation. The statutory exclusions in section 42 apply.

Return the product and the accessories originally supplied, using secure protective packaging. Please include any original packaging still available. An original box is not required if the product was sold without one. These packing instructions do not limit statutory cancellation, return or warranty rights.

Proof of purchase must be provided.

Customers are responsible for the shipping fees associated with returning the product unless the return is due to a manufacturing fault, transit damage, or an error on our part.

How to request a return

To request a return, please contact Tasty Tech using the details on our Contact Us page and include your order number, details of any fault or product issue, and photos where applicable. No reason is required for an eligible statutory cancellation. We will review the request and provide return instructions.

Faulty, Unsafe or Incorrectly Supplied Goods

This cancellation period does not restrict your rights for faulty, unsafe or incorrectly supplied goods. Where section 56 of the Consumer Protection Act applies, goods that fail its quality requirements within six months after delivery may be returned at our risk and expense, and you may choose repair, replacement or refund. Additional product warranties remain as stated on the product page.

Exchange and Refund Conditions

The examples below do not limit the statutory rights explained above.

An exchange may be requested under one of the following conditions:

• The product arrived damaged. Please notify Tasty Tech as soon as possible after delivery and provide photos of the product, packaging, and order details.
• There has been a misrepresentation of the product based on the original product description.
• A manufacturing defect is found.

A refund may be requested under one of the following conditions:

• A manufacturing defect is found within the applicable return or warranty period.
• The product has already been exchanged once but still has a manufacturing defect.
• The product was received significantly later than the estimated delivery timeframe.

Returns and Exchanges May Not Be Accepted in the Following Cases

These conditions do not limit statutory cancellation, return or warranty rights.

• The return request is submitted outside the allowed return period.
• The product is returned without accessories or attachments originally supplied.
• The product has been damaged through misuse, neglect, external damage, improper installation, or unauthorised modification.
• Proof of purchase cannot be provided.
• The product does not meet the return conditions after assessment.
• Serial numbers, labels, or other identifying marks have been altered or removed.

Refund Processing

Subject to applicable statutory refund deadlines, approved refunds are usually processed within 7 to 10 business days after the returned item has been received and inspected. Processing times may also depend on your bank or payment provider.

Approved refunds will be processed to the original payment method where possible, depending on the payment provider or bank processing requirements. Store credit may be offered where agreed with the customer. Refunds are handled in accordance with the Consumer Protection Act.

Packaging for Returns

Returned goods should be packaged securely to help prevent damage during return transit. Customers may be responsible for damage caused by inadequate return packaging.