Refund policy
This Returns and Refunds Policy applies to Eazybranch Commodities (Pty) Ltd, trading as Tasty Tech (Company Registration No. 2016/284200/07, VAT No. 4060276914).
7 Day Return Policy. If you are not satisfied with your purchase, you may return it within 7 days of receipt, subject to the conditions below.
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase within seven days after receiving the goods, without giving a reason or paying a penalty. You are responsible only for the direct cost of returning the goods. We will refund the payment within 30 days after cancellation. The statutory exclusions in section 42 apply.
Return the product and the accessories originally supplied, using secure protective packaging. Please include any original packaging still available. An original box is not required if the product was sold without one. These packing instructions do not limit statutory cancellation, return or warranty rights.
Proof of purchase must be provided. Customers are responsible for the shipping fees associated with returning the product unless the return is due to a manufacturing fault, transit damage, or an error on our part.
How to request a return. Please contact Tasty Tech using the details on our Contact Us page and include your order number, details of any fault or product issue, and photos where applicable. No reason is required for an eligible statutory cancellation. We will review the request and provide return instructions.
Faulty, unsafe or incorrectly supplied goods. This cancellation period does not restrict your rights for faulty, unsafe or incorrectly supplied goods. Where section 56 of the Consumer Protection Act applies, goods that fail its quality requirements within six months after delivery may be returned at our risk and expense, and you may choose repair, replacement or refund. Additional product warranties remain as stated on the product page.
Exchange and refund conditions. The examples below do not limit the statutory rights explained above. An exchange or refund may be requested where the product arrived damaged (notify us as soon as possible with photos), where there has been a misrepresentation of the product based on the original description, where a manufacturing defect is found within the applicable return or warranty period, where a product already exchanged once still has a manufacturing defect, or where the product was received significantly later than the estimated delivery timeframe.
These conditions do not limit statutory cancellation, return or warranty rights.
Returns and exchanges may not be accepted where the request is submitted outside the allowed return period, the product is returned without accessories originally supplied, the product has been damaged through misuse, neglect, external damage, improper installation, or unauthorised modification, proof of purchase cannot be provided, the product does not meet the return conditions after assessment, or serial numbers, labels, or identifying marks have been altered or removed.
Refund processing. Subject to applicable statutory refund deadlines, approved refunds are usually processed within 7 to 10 business days after the returned item has been received and inspected, and may also depend on your bank or payment provider. Refunds are processed to the original payment method where possible; store credit may be offered where agreed. Refunds are handled in accordance with the Consumer Protection Act.