Refund policy

This Returns and Refunds Policy applies to Eazybranch Commodities (Pty) Ltd, trading as Tasty Tech (Company Registration No. 2016/284200/07, VAT No. 4060276914).

7 Day Return Policy. If you are not satisfied with your purchase, you may return it within 7 days of receipt, subject to the conditions below. The product must be in its original packaging and in the same condition as it was received, include all original accessories, attachments, manuals, and packaging, and be accompanied by proof of purchase. Customers are responsible for the shipping fees associated with returning the product unless the return is due to a manufacturing fault, transit damage, or an error on our part.

How to request a return. Please contact Tasty Tech using the details on our Contact Us page and include your order number, the reason for the return, and photos where applicable. We will review the request and provide return instructions.

Exchange and refund conditions. An exchange or refund may be requested where the product arrived damaged (notify us as soon as possible with photos), where there has been a misrepresentation of the product based on the original description, where a manufacturing defect is found within the applicable return or warranty period, where a product already exchanged once still has a manufacturing defect, or where the product was received significantly later than the estimated delivery timeframe.

Returns and exchanges may not be accepted where the request is submitted outside the allowed return period, the product is returned without all original accessories and packaging, the product has been damaged through misuse, neglect, external damage, improper installation, or unauthorised modification, proof of purchase cannot be provided, the product does not meet the return conditions after assessment, or serial numbers, labels, or identifying marks have been altered or removed.

Refund processing. Approved refunds are usually processed within 7 to 10 business days after the returned item has been received and inspected, and may also depend on your bank or payment provider. Refunds are processed to the original payment method where possible; store credit may be offered where agreed. Refunds are handled in accordance with the Consumer Protection Act.